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FAQs

When should I arrive?

Please arrive on time prior to your scheduled appointment to check in and confirm your treatment details.

What if I have special health concerns?

Please note that all treatments are booked subject to medical status. If you are unsure of your suitability please consult your doctor. On arrival at The Salon, you will be asked to fill out a health questionnaire and suitability will be confirmed. If treatments are unsuitable, we will endeavour to offer alternatives where possible.

What if I am pregnant?

Please contact reception for advice on treatments that are safe to enjoy during pregnancy.

What if I am late to my appointment?

Arriving late means that we will amend your treatment time accordingly. Your treatment will end on time so that the next client is not delayed.

What if I need to cancel a salon appointment?

The treatments you select are reserved especially for you.

A minimum of 24 hours notice of cancellation is required for all appointments.

If less than 24 hours notice is given then a 50% (of total treatment cost) charge will be made.

What about payment for salon treatments?

We accept cash and all major credit cards/debit cards.